Returns & Exchange

All goods sold are non-refundable. You may request an exchange within 7 days of receiving the product. To initiate an exchange, please email us at baleinettestore@gmail.com and we will guide you through the process.

When contacting our customer service team, please provide the order number and any other relevant information (eg photos) related to your purchase. All goods must be in original condition and packaging, including all accessories, manuals, stickers and tags, under your own expenses for delivery. If the product is damaged or appears to have been used in a manner beyond that in which a consumer would otherwise use the product, we reserve the right not to exchange.